Complaints we fixed
What people hate about website builders, fixed.
We read what customers say when they leave other website builders, and built against every common complaint. Each answer below is something our release checks prove before every update.
“I can't reach anyone who can help.”
The most common complaint: 42% of the reviews. Source: a study of 600 one-star reviews of five website builders
What we do
Write to support@simpleasite.com and our support team replies within one business day. Refunds, domain help and fixes never wait in a phone queue.
Contact us“My domain or email broke when I connected it.”
About a quarter of the reviews (24.7%) were about domains, DNS or email. Source: a study of 600 one-star reviews of five website builders
What we do
Connecting your domain is one www setting at the place you bought it. Your nameservers and email records are never touched, the domain stays yours, and the go-live screen shows when it must be renewed so it never lapses by surprise.
How to go live“They refused my refund.”
18% of the reviews. Source: a study of 600 one-star reviews of five website builders
What we do
A 14-day money-back guarantee you request yourself, on one page, without having to argue for it.
The refund page“I was charged again after I thought I was done.”
Billing surprises such as auto-renewals: 11.5% of the reviews. Source: a study of 600 one-star reviews of five website builders
What we do
You pay once, $129. There is no subscription, so nothing renews with us and there is nothing to cancel.
Pricing“The price keeps going up.”
One of the best-known builders raised most of its plans by 18% to 26% from 2025 to 2026. Source: TechRadar
What we do
A one-time price cannot go up after you have paid it. Covered hosting is $0.
“My site was taken down and I couldn't get it back.”
Account locked or site taken offline: 10.7% of the reviews. Source: a study of 600 one-star reviews of five website builders
What we do
Download your complete website as files any time, even before it goes online. They work with any web host, so your website never depends on us alone.
“I can't move my website anywhere else.”
8.3% of the reviews. Source: a study of 600 one-star reviews of five website builders
What we do
The same files, plus an editable backup that opens here again on any device. Staying with us is always your choice.
“It was too hard to build, and every change cost more.”
Reviewers of a large builder describe failed photo uploads, publishing errors, and having to buy AI credits to make edits. Source: ConsumerAffairs reviews
What we do
Tell us about your business in a sentence and see your homepage in a minute or two. Then change anything by saying it in plain words, as often as you like, never at an extra charge.
Try it free“It wasn't what I was promised.”
Promised, not delivered: 10.8% of the reviews. Source: a study of 600 one-star reviews of five website builders
What we do
See your website free before you pay: no account, no card. Moving a site? We rebuild it from your own words and photos, and you see every page first.
Move my site
Covered hosting is for ordinary business websites, including the built-in menus, shops, bookings and order requests. Large stores with inventory systems, memberships and custom apps may need another solution. Domain renewal is separate.
The figures are the sources’ own, from reviews people chose to write, so they show what goes wrong, not how often.